Managing the client relation is all about service level. It does not matter that you provide a service, it matters how you deliver a service level. At RaetsMarine we have in-house professionals who will deliver the highest service level. In order to manage the service level of our external service providers, such as local correspondents, surveyors and lawyers, we require that every service provider is committed to our service level agreement.

Through our Collective Knowledge Approach we create a centre of activity and knowledge. By managing knowledge and allocate it in a proper and effective way we can instantly act and obtain all relevant information to assess the claim or liability, enabling us to bring matters to a conclusion.